Refund Policy

Return & Refund Policy

At Evolv, we want you to love your purchase. If you’re not completely satisfied, we’re here to help! Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within [07] days of the delivery date.
  • Products must be *unused, unworn, unwashed, and in their *original condition with tags attached.
  • Items must be returned in the original packaging.
  • Sale, clearance, or final sale items are not eligible for return.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us at WhatsApp 03390044038] with your order number and reason for the return.
  2. We will provide return instructions and a return shipping label (if applicable).
  3. Pack the item securely and send it back to us.
  4. Once we receive your return, we will inspect the item and process your refund or exchange.

3. Refund Policy

  • Refunds will be issued to the original payment method within [07] business days after we receive and inspect the returned item.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

  • If you need a different size, color, or style, please request an exchange instead of a refund.
  • Exchanges are subject to product availability. If unavailable, a refund will be issued.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [07] days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Underwear, swimwear, or intimate apparel (for hygiene reasons)
  • Personalized or custom-made items

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • If we provide a prepaid return label, the cost will be deducted from your refund unless stated otherwise.

8. Contact Us

For any return or refund inquiries, feel free to contact our support team:

📧 Email: contact@evolvepk.store
📞 Phone: 03390044038

We appreciate your trust in Evolv and are committed to making your shopping experience smooth and hassle-free!

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